Refund & Return Policy

Thank you for shopping with Eshpee. We value customer satisfaction and aim to provide high-quality fashion products. If you are not fully satisfied with your purchase, we’re here to help.

1. Returns

You may request a return if:

  • The item is defective or damaged

  • You received the wrong product

  • The size or item does not match your order

Return Eligibility:

To be eligible for a return:

  • Item must be unused and in original condition

  • Item must be in original packaging

  • Return request must be made within 7–14 days of delivery

2. Non-Returnable Items

We do not accept returns for:

  • Items that have been used or washed

  • Items without original packaging

  • Sale or discounted clearance items (if applicable)

  • Items returned after the return period

3. Refunds

Once we receive and inspect your returned item:

  • We will notify you of approval or rejection

  • If approved, your refund will be processed

Refund Method:

  • Refunds will be issued to your original payment method

  • Processing time: 5–10 business days depending on your bank or payment provider

4. Exchanges

We offer exchanges only if:

  • The item is defective

  • You received the wrong size or product

To request an exchange, contact us within the return period.

5. Shipping Costs

  • Customers may be responsible for return shipping costs unless the item is defective or incorrect

  • Original shipping fees are non-refundable

6. Order Cancellation

  • Orders can be cancelled before they are shipped

  • Once shipped, cancellation is not possible

7. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

Please contact us immediately with:

  • Order number

  • Photos of the product

  • Description of the issue

We will resolve the issue as quickly as possible.

8. Contact Us

For any refund or return questions, contact us:

📧 Email: support@eshpee.com
🌐 Website: https://eshpee.com

Eshpee – Style That Fits Your Story